Payment Terms & Service Policies
Supplemental Terms of Service
These Supplemental Terms of Service (“Supplement”) supplement Brella’s Terms of Service (“Terms”), Privacy Policy (“Privacy Policy”), Payment Terms (“Payment Terms”) and the Parent Handbook (“Parent Handbook”, and collectively, the “Agreements”). Brella is changing its Services in accordance with the guidelines provided by the State of California to mitigate the spread of COVID-19. This Supplement is effective as of June 11, 2020 and will continue to be effective until further notice to you by Brella. Capitalized terms used but not defined in this Supplement have the meaning ascribed to them in the Agreements.
Please read the terms of this Supplement carefully before using the Site and Services. By accessing Site and/or the Services, you agree to be bound by the terms contained in the Agreements, and as such terms are modified by this Supplement.
Booking
The hours of operation for the Brella Location will be Monday – Friday, 8:00 AM – 4:30 PM PT. These hours of operation are subject to change.
Until further notice, the Appointment options are as follows:
Monday – Friday (full day): 8:30 AM – 4:30 PM PT
Monday – Friday (half day): 8:00 AM – 12:00 PM PT
Monday, Wednesday, Friday (half days): 8:00 AM – 12:00 PM PT
Monday, Tuesday (half days): 8:00 AM – 12:00 PM PT
All Appointment options are subject to change.
Appointments must be made in hour-long increments, for a minimum of 4 hours per Appointment. If you use only a portion of the hour credit, the full hour will be charged to your Account.
All Appointments for the week must be made by Thursday 11:59:59 PM PT of the week prior to the Appointment.
The price per hour-long credit is $25.
Expiration of Hours
The expiration dates for all pre-purchased credits and plans for Appointments were automatically extended during Brella’s closure on March 14, 2020. The expiration date for such pre-purchased credits and plans will restart on June 12, 2020. For example, if your credit expires 30 days from the date of purchase, that credit will now expire on July 12, 2020 at 11:59:59 PM PT.
If you are not ready to return to the Brella Location prior to the extended expiration date of your credits and/or plans for Appointments, please email us at hello@brellaspace.com and we may extend the expiration of such credits and/or plans for Appointments in our sole discretion.
Cancellation Policy
If you cancel an Appointment at least 4-hours before the start of such Appointment, the unused credits will be returned to your Account and may be used any time prior to the expiration date of such credit.
If you cancel an Appointment at any time within the 4-hour period before the start of such Appointment, you will lose the credits and will not receive any credit or refund.
Communication Between Parent and Teacher
Teachers may communicate with Parents through dedicated classroom Gmail accounts (each, a “Classroom Email”). Brella will send the Parent the relevant Classroom Email for each Child. Parents may send the Teacher any relevant information about the Child to the Classroom Email. Teachers will review their respective Classroom Email each morning and will send daily updates to the Parent about the Child. You understand and acknowledge that the updates sent from the Classroom Email by the Teacher will be sent to the entire classroom of the Child.
Child Pick Up and Drop off at Brella
When dropping off and/or picking up a Child, you must wear a face covering that does not expose your nose and mouth (“Protective Attire”). Brella reserves the right to deny entry to any Brella facility any Parent, Safe Pick Up, or Emergency Contact that is not wearing Protective Attire when dropping off or picking up a Child.
If you and/or the Child is are exhibiting symptoms of COVID-19, you and/or the Child may not come to the Brella Location for any reason.
Teachers will check for symptoms of COVID-19 at drop off, which may include taking the temperature of the Child. You understand and consent to temperature checks and similar non-invasive measures.
If Brella, in its sole discretion, believes that any Child and/or Parent is exhibiting any symptoms of COVID-19 and/or has a fever, Brella may turn the Child away from the Appointment. If the Child’s attendance for the Appointment is refused for such reasons, the unused credit will return to your Account.
Waiver
Brella takes the COVID-19 pandemic very seriously and has implemented policies and procedures to help reduce the spread of the virus. However, Brella cannot guarantee that you and/or the Child will not become exposed to or infected with COVID-19. It is possible that by using the Services and attending the Brella Location, you and/or the Child may come in close contact with other people, and could increase the risk that you and/or the Child may contract COVID-19. You acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you and/or the Child may be exposed to or infected with COVID-19 at the Brella Location and that such exposure or infection could result in personal injury, illness, permanent disability, and/or death. You understand that the risk of becoming exposed to or infected by COVID-19 at the Brella Location may result from the actions, omissions, or negligence of yourself or others, including not limited to, Brella employees and staff.
By continuing to use the Services, to the extent possible by applicable law, on behalf of yourself, your heirs, personal representatives, and/or assigns, any Child you enroll, you voluntarily and irrevocably waive all rights and any and all claims arising from or relating to COVID-19 related injury, illness, damage, loss, claim, liability, or expense of any kind (including but not limited to, personal injury, disability, and/or death) that may occur to you, the Child, or your family members in connection with any such person’s presence at a Brella Location or as a result of participation in the Services.
Miscellaneous
This Supplement is governed by the laws of the State of California, without regard to its conflict of law provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the state and federal courts of the State of California, in Los Angeles County, for the resolution of any such dispute.
If any provision of this Supplement conflicts with a provision in the Agreements, the terms of this Supplement will control. All other terms of the Agreements will remain in effect.
Brella may make changes to this Supplement from time to time. Brella will post the latest Supplement on the Site, but it is up to you to review it before using the Site or Services. If you continue to use the Site or Services after any of these changes, your continued use will mean that you have accepted any changes to this Supplement.
Contact Us
Have any questions about this Agreement? Contact us at hello@brellaspace.com.
Hourly pricing
You may purchase Brella services in one hour increments. There are no minimum purchases or caps on how many hours you may purchase. There are no partial hours. If you use only a portion of an hour, the full hour will be charged to your account.
Child Care: $25/hour
Work Desk: $8/hour
Conference Room: $35/hour
Monthly Recurring Plans
You may sign up for monthly plans to purchase a set amount of hours each month at Brella. These plans automatically renew every month unless you freeze or cancel the monthly plan.
Monthly recurring plans renew on the same day of every month.
You may cancel a plan at any time by contacting Brella at 424-425-7500 or by visiting a center. If you cancel a monthly plan, the plan will not automatically renew at the beginning of the next monthly cycle. If you cancel after the plan has already renewed, you will not be reimbursed for the hours purchased prior to cancellation.
Renewal charges will automatically be charged to the credit or debit card on file with Brella’s payment processor. Brella may change the cost of any monthly plan at any time by providing you with at least 30 days’ written notice.
Monthly plans will automatically renew each month until you cancel it with Brella.
Unexpired hours purchased during a prior month will be used before any hours purchased during the current month.
Hours used above the amount included in your monthly plan will be billed at the hourly pricing above.
Plans can be frozen at any time and for any reason by notifying Brella at 424-425-7500 or by visiting a center. Plans can be frozen for up to 6 months total per 12-month period. These 6 months may occur consecutively or at different times, but the minimum period to freeze is one month at a time. To restart a plan you must notify Brella at 424-425-7500 or by visiting a center. Plans will automatically restart after the plan has been frozen for 6 months in within a 12-month period. You will be notified by email prior to a monthly plan automatically restarting. You must unfreeze a monthly plan before you can cancel the plan.
You can change your monthly plan at any time through our mobile app, by calling Brella at 424-425-7500, or by visiting a Brella center. All changes will apply to the next month in the billing cycle.
Expiration of Hours
Purchased hours can be used at any time before they expire.
Brella monthly plans and individually purchased hours expire within 60 days after purchase, unless otherwise stated at the time of purchase and on your receipt.
Brella cannot refund you for unused hours you have purchased, whether through a monthly plan or by the hour.
Hours may only be used for the registered user or the child(ren) included in the user’s Brella account. You may not transfer purchased hours to another Brella account.
Prelaunch Plans
Same terms as the monthly recurring plans at promotional prices.
On October 23, 2020, your rates will roll over to the then-current monthly rate for the same plan or closest available plan to your existing plan. If your plan is no longer available or if you choose to change your plan for another reason, you can move to a different plan at no additional charge at the time of the rollover.
If you change your monthly plan at any time after our grand opening, you will no longer be eligible for pre-launch rates.
Cancellation, Late, and Refund Policy
CANCELLATION POLICY
If you cancel an appointment at least 24-hours before the start of the appointment, the canceled hours will be recredited to your account. Recredited hours will still expire 60 days after their original purchase.
If you cancel an appointment at any time within the 24-hour period before the start of the appointment, you will lose all of the cancelled hours and will not receive any credit or refund.
Late Arrival and Pickup Policy
If you are running late for an appointment, we ask that you notify our staff by calling the Brella center as soon as possible so we may hold your spot. If you arrive late for an appointment, you will be charged for the full duration of that appointment as it was originally booked. If you are more than 10 minutes late for your appointment and have not contacted us by phone, we have the right to give the entire duration of your appointment to another child and you will not be credited for those hours.
If you or a safe pick-up is more than 5 minutes late in picking up a child after the appointment has ended, your account will be charged $1.00 per minute until the child is picked up. To avoid the additional late charges, you may book an additional hour through the Brella app, if space is available.
Refund Policy
If a Brella center needs to close for any reason after you have already booked an appointment, the hours for that appointment will be recredited to your account.
If a child goes home sick, we will credit your account for any complete unused childcare hours. For example, if the child left 30 minutes into a 3-hour appointment, we would credit 2 hours.
If we terminate someone’s account, we will refund the unused hours.
We may provide a refund if we determine it is appropriate to do so, in Brella’s sole discretion.